Legal

Terms & Conditions

Last Updated: May 18, 2026  ·  Operated by Chengdu Lingdong Wireless Technology Co., Ltd.

Contents

  1. 01Company Information
  2. 02Brand Relationship
  3. 03Product Scope
  4. 04Quotations & Pricing
  5. 05Order Confirmation
  6. 06Payment Terms
  7. 07Shipping & Risk
  8. 08Returns & Exchanges
  9. 09Warranty
  10. 10Certification & Compliance
  11. 11Intellectual Property
  12. 12Limitation of Liability
  13. 13General
Welcome. These Terms & Conditions govern your use of this website, quotation services, wholesale ordering process, and related business communications operated by Chengdu Lingdong Wireless Technology Co., Ltd. By using this website or submitting an enquiry, you agree to these terms.

01

Company Information

This website is operated by Chengdu Lingdong Wireless Technology Co., Ltd., an independent business entity engaged in the distribution and wholesale supply of MOES smart home products for business customers including dealers, installers, resellers, retailers, wholesalers, and project buyers.

02

Brand Relationship Disclaimer

Chengdu Lingdong Wireless Technology Co., Ltd. is an authorized MOES distributor. MOES is a trademark of its respective owner. This website is not the official MOES global website unless otherwise expressly stated in writing by the brand owner.

All MOES brand names, logos, product names, images, and trademarks belong to their respective owners and are used here solely to identify the products we distribute. We do not present ourselves as the MOES factory or brand owner.

03

Product Scope

Our wholesale range covers MOES smart home products including smart switches, dimmers, switch modules, sockets and plugs, gateways, sensors, lighting control, and curtain and blind control products. Smart locks and security cameras are excluded unless separately confirmed in writing.

Product information on this website is for general reference only. Specifications, certifications, app compatibility, and availability may vary by model, production batch, or market version. Buyers should confirm all requirements with us in writing before placing an order.

References to platforms such as Tuya, Alexa, Google Home, Apple HomeKit, Matter, or Zigbee are for compatibility guidance only and may vary by model. Confirm compatibility before ordering.

04

Quotations & Pricing

All prices are for business reference only and may change without notice. Wholesale pricing depends on product model, quantity, stock availability, destination, and other order requirements.

Unless otherwise agreed in writing, quotations exclude international freight, customs clearance, import duties, taxes, insurance, and payment processing fees. Quotations are valid for 7 calendar days from the quotation date unless a different validity period is stated.

05

Order Confirmation

An order is not confirmed until product models, quantities, pricing, payment terms, shipping terms, and delivery information are all confirmed in writing, and required payment has been received.

We reserve the right to decline or cancel any order before final confirmation, including due to stock shortage, pricing error, product discontinuation, or incomplete delivery information.

06

Payment Terms

Payment terms are agreed separately for each order. Unless otherwise agreed in writing, orders must be paid in full before shipment. Any bank fees, currency conversion fees, or payment processing fees are the responsibility of the buyer. Orders will not be dispatched until payment is received and confirmed.

07

Shipping & Risk

All orders ship from our China-based warehouse. Unless otherwise agreed, our quotation covers delivery to the buyer's appointed freight forwarder warehouse in China. International shipping, customs clearance, duties, taxes, and destination delivery are arranged and paid by the buyer.

Where the buyer uses their own freight forwarder, the buyer must provide complete and accurate warehouse information — including name, address, contact, warehouse code, and labeling requirements — before shipment. We are not responsible for delays, rejections, or extra costs caused by incomplete or incorrect information.

Risk transfers to the buyer once goods are signed for at the buyer's appointed warehouse in China. Any claim for missing or damaged cartons must be raised in writing within 3 calendar days of warehouse signature. Lead times are estimates only and not guaranteed unless confirmed in writing.

08

Returns & Exchanges

Returns and exchanges are not accepted without prior written approval. They may be considered only for wrong product model shipped by our side, quantity shortage due to our packing error, or confirmed warranty-covered quality issues.

The buyer must inspect goods upon receipt and contact us before returning anything. Returned products must be unused and in original packaging. Unauthorized returns may be refused.

09

Warranty

MOES products carry a manufacturer warranty depending on model and market version. Warranty covers product quality issues under normal use only. It does not cover incorrect installation, misuse, physical or water damage, overvoltage, unauthorized modification, damage during international shipping after delivery to the buyer's warehouse, or compatibility issues caused by unsupported systems or firmware.

Warranty claims are handled by the manufacturer. We will provide you with the appropriate contact and process to ensure your customer receives timely support.

10

Certification & Compliance

Some products carry CE, FCC, UKCA, RoHS, RCM, or other certifications depending on model and batch. Certification documents are available on request but availability varies. The buyer is responsible for confirming that selected products meet the legal, safety, and import requirements of their destination market.

11

Intellectual Property

All trademarks, logos, and brand assets belong to their respective owners. Website design and content created by Chengdu Lingdong Wireless Technology Co., Ltd. may not be copied or used commercially without written permission. Product images and descriptions may be used by buyers only for lawful resale or marketing of genuine products.

12

Limitation of Liability

To the maximum extent permitted by law, Chengdu Lingdong Wireless Technology Co., Ltd. is not liable for indirect, incidental, or consequential damages including loss of profit, project delay, customs penalties, or third-party claims. Our total liability for any order shall not exceed the amount paid by the buyer for the affected products under that order.

13

General

We are not responsible for failure or delay caused by events beyond our reasonable control, including natural disasters, war, pandemic, government restrictions, logistics disruption, or https://moessmartb2b.com delay.

We may update these Terms & Conditions at any time. The updated version will be posted with a revised date. Continued use of this website after changes are posted constitutes acceptance of the updated terms.

For questions about these terms or wholesale cooperation, please contact us at the details below.

Get in Touch

Chengdu Lingdong Wireless Technology Co., Ltd.

Email: sales@moessmartb2b.com

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