Privacy Policy

01

Who We Are

This website is operated by Chengdu Lingdong Wireless Technology Co., Ltd., a wholesale distributor of MOES smart home products based in Chengdu, China. This Privacy Policy explains how we handle information collected through this website and associated business communications.

02

Information We Collect

We collect information you voluntarily provide when submitting an enquiry, requesting a quotation, or placing an order. This may include:

• Name and job title
• Company name and business type
• Email address and phone number
• Country and region
• Product interests and estimated purchase volumes
• Delivery and shipping information
• Order and communication history

We do not collect payment card details directly. We may also collect basic technical data such as your IP address and browser type through standard web server logs.

03

How We Use Your Information

We use the information you provide to:

• Respond to enquiries and provide product information
• Prepare and send quotations
• Process and fulfil orders
• Arrange shipment and coordinate delivery logistics
• Provide after-sales support and warranty assistance
• Send order updates and relevant business communications
• Maintain records for accounting and compliance purposes

We do not use your information for automated decision-making or profiling.

04

Who We Share It With

We do not sell your information to third parties. We may share it only where necessary to fulfil your order or operate our business:

• Logistics providers and freight forwarders, to arrange shipment
• The MOES brand or manufacturer, for warranty or technical support queries
• Professional advisors such as accountants or lawyers, under confidentiality obligations
• Authorities, where required by law

Any third parties we share data with are only given what they need for the specific purpose and are not permitted to use it for other purposes.

05

Data Retention

We retain business contact information and order records for as long as is reasonably necessary to manage our business relationship with you and to meet legal or accounting obligations. If you would like your information deleted and there is no ongoing business or legal reason to retain it, you can contact us to request this.

06

Your Rights

You have the right to ask us what information we hold about you, to request corrections, or to ask us to stop using it for marketing purposes. Depending on your location, you may have additional rights under applicable data protection laws.

To exercise any of these rights, please contact us using the details at the bottom of this page. We will respond within a reasonable timeframe.

07

Cookies

This website may use basic cookies to support site functionality. We do not currently use tracking or advertising cookies. If this changes, this policy will be updated accordingly.

08

Changes & Contact

We may update this Privacy Policy from time to time. The updated version will be posted with a revised date. Continued use of this website after changes are posted means you accept the updated policy.

For any privacy-related questions, please contact us at the details below.